The guarantee applies from the date of purchase for the lifetime of the original owner, whether a self purchase or received as a gift. The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. To claim under the guarantee please return the product, with proof of purchase, to the place of purchase or to the address shown for your country of residence at the back of this booklet. Defective cookware will be repaired or (if repair is not possible) replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced. The following are excluded from the terms and conditions of the guarantee:
- Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
- Scratches, stains, discolouration, corrosion, chipping, scrapes or damage from overheating, to the interior or exterior of the item. This also includes products with a non-stick coating.
- Consequential damage is expressly excluded from this guarantee.
- On stainless steel pans a slight yellowing of the surface can occasionally happen after heating. This is completely harmless and does not affect the performance of the pan and is therefore excluded from the guarantee.
The guarantee does not affect your statutory rights.
French Ovens & Cocottes
All French Ovens & Cocottes carry a lifetime replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to overheating, scraping & chipping through mishandling and improper use.
Frying Pans, Skillets & Sauté Pans
All cast iron Frying Pans, Skillets & Sauté Pans carry a 10 year replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to overheating, scraping & chipping through mishandling and improper use.
Skillet Grills & Grills
All Skillet Grills & Grills carry a lifetime replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to overheating, scraping & chipping through mishandling and improper use.
Terrines & Dishes
All cast iron Terrines & Dishes carry a lifetime replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to overheating, scraping & chipping through mishandling and improper use.
Exotics
All cast iron Tagines & Woks carry a lifetime replacement/repair guarantee from manufacturing defects/flaws. Fondue Sets carry a 10 year guarantee. The guarantee does not cover damage due to overheating, scraping & chipping through mishandling and improper use.
Saucepans
All cast iron Saucepans & Marmitout pans carry a lifetime replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to overheating, scraping & chipping through mishandling and improper use.
Uncoated Sauté & Frying Pans
All stainless steel uncoated Sauté & Frying Pans carry a lifetime replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to overheating, scraping & denting through mishandling and improper use.
Saucepans
All stainless steel uncoated Saucepans carry a lifetime replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to overheating, scraping & denting through mishandling and improper use.
Casseroles
All stainless steel uncoated Casseroles carry a lifetime replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to overheating, scraping & denting through mishandling and improper use.
Non Stick Products
All stainless steel Non Stick carry a 10 year replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to overheating, scraping & denting through mishandling and improper use.
All categories of Le Creuset Stoneware products carry a 5 year replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to overheating, scraping & chipping through mishandling and improper use.
All categories of Le Creuset Screwpull & Barware products carry a 5 year replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to mishandling, excessive force and improper use.
All categories of Le Creuset Ceramics products carry a 5 year replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to mishandling, chipping and improper use.
All Le Creuset kettles carry a 5 year replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to mishandling and improper use.
All Le Creuset accessories carry a 5 year replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to mishandling and improper use.
All Thiers Issard knives carry a 5 year replacement/repair guarantee from manufacturing defects/flaws. The guarantee does not cover damage due to dropping, improper sharpening, mishandling and improper use.
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